Frequently asked questions

PROLOCKD is where business aviation contract crew and the people who book them lock in. Contractors keep their availability, a professional bio and their client connections in one place. Hiring managers see who is open and current, and connect with them directly.

Contract cabin attendants and pilots, and the hiring managers who book them: schedulers, CAMs, flight coordinators, companies and flight departments.

PROLOCKD was created by Kelly Carrillo, a corporate cabin attendant who built the tool she wished she had. Read her story.

Apply to join as a contractor or a hiring manager. Every hiring manager is reviewed before they get access, which keeps the community professional.

Contractors choose $25 a month or $250 a year (two months free). Both plans include everything: the calendar and newsletter, sending by email and text, your bio, QR sign-ups, connections and PROLOCKD Community. Hiring manager accounts are free.

Private Facebook groups for members, one for contractors and one for hiring managers, to share tips, ask questions and meet the people you fly with. Coming soon, and included with every membership and every hiring manager account.

There is no password. Enter your email on the sign-in page and we email you a link that signs you in. Each link works once and expires after 20 minutes.

Yes. Open Account → Manage billing to switch plans or cancel. Your membership stays active until the end of the period you paid for.

Yes. From Account → Account type, add a contractor profile to the same sign-in. Your hiring manager side stays free; the contractor side has its own membership, bio and calendar, and a switch in the header moves between them. Only you see your account type unless you choose to show it on your bio.

Because the more trusted bookers are on PROLOCKD, the better it works for crew. Accounts are reviewed before approval: we check your work email, company and LinkedIn.

Security was built in from day one:

• No passwords to steal. You sign in with a one-time email link that expires in 20 minutes.
• Encrypted everywhere. Every page loads over HTTPS, and your sign-in is kept in a secure cookie scripts cannot read.
• Payments by Stripe. Card details go straight to Stripe; PROLOCKD never sees or stores your card number.
• Vetted hiring managers. Every hiring manager is reviewed before getting access.
• Protected admin tools. Every account that runs PROLOCKD (hosting, domain, email, code) uses two-factor authentication.
• Automatic backups of member data.

You decide. Your bio shows only the items you switch on, and each connection only gets what you choose to share with them. Favorites, referrals and rate insights are anonymous.

No. PROLOCKD does not sell your information.

PROLOCKD emails come from prolockd.com, which is protected with industry standard email authentication (SPF, DKIM and DMARC) so they are hard to fake. We will never ask for a password or your card details by email.

Email support@prolockd.com from the address on your account and we will take care of it.

Yes. On iPhone, open PROLOCKD in Safari, tap the Share button, then Add to Home Screen. On Android, open it in Chrome, tap the menu, then Add to Home screen or Install app. The keyhole icon opens PROLOCKD full screen, and you stay signed in for 90 days. When it does ask you to sign in, enter your email, then type the 6-digit code from the sign-in email right in the app.

Read them any time: Terms of Service and Privacy Policy. The short version: you own what you add, you choose who sees it, contractors pay for a membership that renews until canceled, hiring managers are free, PROLOCKD is not a staffing agency or party to any booking, and we never sell your information.

If you tap “Text me” on a contractor's sign-up page, you'll get their availability updates by text. Message frequency varies and message and data rates may apply. Reply STOP to opt out or HELP for help. Mobile numbers are never shared for marketing. Details: Text Message Terms and Privacy Policy.

Email hello@prolockd.com. A real person, usually Kelly, will reply.